Last Updated: September 2026
Oumie’s Homemade Rusks respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website, place an order or contact us.
1. Information We Collect
When you use our website, we may collect information such as:
- Your name and surname
- Contact number
- Email address
- Delivery address
- Billing information
- Order details
- Information you provide when contacting us
- Website usage information, such as cookies and basic analytics data
We only request information that is reasonably necessary to provide our products and services.
2. How We Use Your Information
Your personal information may be used to:
- Process and fulfil your orders
- Arrange deliveries
- Contact you regarding your order
- Respond to enquiries
- Provide customer support
- Process payments through our selected payment providers
- Improve our website, products and services
- Send marketing communications where you have chosen to receive them
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through the website may be processed by third-party payment providers.
Oumie’s Homemade Rusks does not intentionally store your complete credit or debit card details on its website. Payment information is handled by the applicable payment provider in accordance with its own privacy and security policies.
4. Delivery Information
If you purchase products requiring delivery, we may need to share relevant information, such as your name, contact number and delivery address, with the courier or delivery service responsible for delivering your order.
Only information reasonably required to complete the delivery will be shared.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember items in your shopping cart
- Keep you logged in where applicable
- Understand how visitors use our website
- Improve website functionality
- Provide relevant website features
You can adjust your browser settings to restrict or disable cookies. Some website features may not function correctly if cookies are disabled.
6. Sharing Your Information
We do not sell or rent your personal information.
Your information may be shared with trusted service providers where necessary to operate our business, including:
- Payment providers
- Delivery and courier companies
- Website hosting and technical service providers
- Website analytics and marketing services where applicable
These providers should only receive information necessary to perform their services.
7. Protection of Your Information
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records and meeting applicable legal obligations.
9. Your Rights
Subject to applicable South African law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Ask us to update your information
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request deletion of information where legally applicable
To make a privacy-related request, please contact us using the details below.
10. Marketing Communications
If you choose to receive newsletters, promotions or other marketing communications from Oumie’s Homemade Rusks, you may unsubscribe at any time.
You can also contact us directly if you no longer wish to receive marketing communications.
11. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and payment or delivery services.
Oumie’s Homemade Rusks is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
12. Children’s Privacy
Our website is not specifically directed at children. We do not knowingly collect personal information from children for marketing purposes.
13. South African Privacy Law
Oumie’s Homemade Rusks operates in South Africa and aims to handle personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA) where applicable.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
15. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Oumie’s Homemade Rusks
📞 073 368 6665
📞 082 653 2059
📍 Nr 80 Douglasdale Retirement Village
28 Galloway Avenue, Douglasdale
Gauteng, South Africa
Oumie’s Homemade Rusks
Freshly Baked. Homemade with Love.